Logistics & Customer Service Specialist

We invite you to become a part of our team, where you can unlock your potential, bring your ideas to life, and achieve outstanding results together with us. We are looking for a specialist who will not only coordinate logistics but also build high-quality customer service at all stages of the supply chain.

Responsibilities:

• Lead Customer Service: Ensure a high level of customer service and monitor order fulfillment;
• Cross-functional Collaboration: Interact with logistics, warehouses, 3PL providers, and other departments;
• Performance Tracking: Monitor SLA fulfillment, and analyze customer inquiries and claims;
• Logistics Oversight: Oversee logistics operations, including international shipping and customs clearance;
• Process Optimization: Optimize workflows and participate in digital projects aimed at service improvement;
• Reporting & Training: Prepare reports, train the team, and implement customer service standards.

Requirements:

• Experience: 1+ years of experience in logistics and/or customer service (preferably in distribution or e-commerce);
• Hard Skills: Understanding of logistics processes, international transportation, and customs regulations;
• Analytics: Strong analytical skills, with experience working with KPIs and SLAs;
• Partner Management: Experience interacting with 3PL providers and knowledge of customer service principles;
• Soft Skills: Excellent communication skills and the ability to multitask effectively;
• Languages: Knowledge of English will be an advantage.

Working Conditions:

• Work Schedule:
  • January to September: 5/2
  • October to December: 6/1
  • Working hours: 09:00 to 18:00;
• Perks & Benefits:
  • Paid corporate mobile communication;
  • Gym membership (push30);
  • Corporate English language courses;
• Employment: Official employment in accordance with the Labor Code of the Republic of Uzbekistan.